Very convenient way to order food only drawback is sometimes the drivers are fickle. Ive only had one bad experience though
Very convenient way to order food only drawback is sometimes the drivers are fickle. Ive only had one bad experience though
Its had some issues in the past, but overall the app works good. Great business idea
It is impossible to ever reach someone if you received the wrong order or if they suddenly decide to cancel your order because they realized "it wouldnt be fulfilled in a timely manner." I was not notified it was cancelled until I wrote an email to customer "service" asking why my order was overdue and wasnt even showing as picked up yet. For my trouble, they gave me $3. Three dollars. I had waited an hour for food which never came and now would have to figure out food somewhere else. When I replied to the $3 email, I received only form letters in response--"always like to hear how we can improve"--rather than answers to my questions. And that was just the latest nonsense. Time after time, Ive received incomplete orders, orders that ignored allergy requests, incredibly late (an hour or more) deliveries. The Worst.
Ordered food and system glitches canceled my order. Called my bank to see if it was my card , no my card worst perfectly. No customer service. You have to make a whole new account to update your email. Do not waste your time on this app.
Love that you can constantly earn free delivery for every person you refer and that they deliver from places other apps dont! Chick-fil-A, hello? Love this app...wish it delivered to my parents zip in philly, but so happy I can at least get them at home in Baltimore! Out of all the food delivery apps, this is my favorite !
Overpriced and always get wrong orders
I use postmates quite often being a new mom to my second child. That being said my order has been canceled without me being able to do anything, my orders are usually incorrect and I know it is not the person picking up who is at fault. Overall its great for convenience but not that reliable and I find myself over ordering to make sure I have food for my child to eat.
I love the postmates service and also the postmates website, which is how I usually order. But, today I didnt have my computer with me so I had to order via the browser on my phone. The orders went through fine, but tracking wasnt available, so I downloaded the app. When I opened it, I was presented with an order from almost a year ago. It was asking me to rate the driver and leave a tip. I assumed I had forgot (mind you I order from them all the time, and ordered from them yesterday, and there was no mention of this. Also, I always tip and rate the driver. You cant place a new order if you dont at least rate the driver.) But, I gave them the benefit of the doubt. So, I just now tipped on an order from early 2016. Then, instead of letting me use the app, it presented me with another order from almost a year ago! Theres no way I didnt tip two drivers, I thought. I have always had the policy of tipping the postmates drivers. This isnt a new thing. I have always tipped. I figured this must be a glitch. So, I wrote them through the app about it and about ten minutes later, I get an email saying my new order has been cancelled! So it seems like someone saw my email about the old order asking what is this order and they went and cancelled my new order. There was no reply. Nothing. Just an order cancellation on something Im now going to have to re-order! So, I have deleted the app!
Plenty of choices at reasonable delivery rates!
Postmates is awesome.. want to know why? Simple. 1. I dont have to leave my desk. Literally. I just wish there was a way I could get the food delivered to the couch.
Great service. A little overpriced if you need something from more than a mile or 2 away but its always quick & they have fantastic customer service. App sometimes doesnt apply discounts tho :/
Used it in NYC to deliver Baked by Melissa to a friend same day after their 3PM deadline. Baked by Melissa should advertise this service on their site or start using this tbh I wouldnt have bought their product if PostMates didnt allow me to send it via their same day delivery service. Thanks again!
I tried 2 separate times to place an order one night for 4 people and it would not even match a driver with my order. It kept saying to try back again. Plus they charge a 9% service fee and $21 delivery fee! I will never be using this app or service again!
Drivers accept and cancel the order. Waste of money
Depending on the delivery person it can make or break the entire experience of it. Some are meticulous others not so much. Ive been using it about a year and overall its been reliable. Notes would be helpful and so would a better customer service protocol when an item is forgotten by the postmate yet still charged to the customers credit card.
I ordered chipotle , everything I ordered was there . But I applied a promo code for $50 - for first time users that did NOT WORK . They also put a $30 hold on your card in order to get the food . Terrible .
Okay Postamtes your great And all BUT i think YOU GUYS should add Honolulu to your list bra size Ive been waiting a long time for Postamtes to come to Hawaii and its still not here!!!!
I love this app its very convenient
Glitchy. The driver GPS feature isnt always accurate. Doesnt show all "plus" restaurants.
This application is very unreliable and has many bugs in its algorithms. Ive been charged over double what I should have and had items missing with no reimbursement. I would not recommend this app to anyone.